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Below are some of Northside OB/GYN's most commonly asked about office policies.
These policies are preferred guidelines to help patients best utilize our services.
All future and current patients are recommended to learn more about policies.
HIPAA Notice of Privacy Practices
For your convenience, we have posted our HIPAA Notice of Privacy Practices for you to review.
Office Hours and Appointments
Office Hours - Our offices and telephones are open from 8:30 a.m. to 5:00 p.m., Monday through Friday. Appointments are scheduled from 9:30 a.m. to 4:30 p.m.
Scheduling an Appointment - When scheduling an appointment, please describe your needs to our staff so that an appropriate length of time can be reserved for you. We attempt to schedule appointments to accommodate our patients' needs. We also make every effort to see patients at schedule appointment times, as we realize that your time is valuable. However, sometimes we do fall behind schedule or are called out of office to attend deliveries or to handle emergency cases. Our staff will attempt to notify you by telephone so that you can choose to either keep your appointment time or reschedule it. Canceling an Appointment - If you cannot keep your appointment, please give us at least 24 hours notice. Additionally, if you will be unavoidably late for your appointment, please call us to let us know. If you arrive very late, we may need to reschedule your appointment.
Confidentiality
Your medical information is strictly confidential. We will not release it to anyone without your written consent. A family member may, however, accompany you to your appointments if you wish. If you want a copy of your records sent to another physician we will require a written authorization from you.
Prescriptions and Refills
Try to request new prescriptions or refill at appointments, when possible. Keep in mind that many pharmacies do not routinely carry all prescription drugs. Therefore, try to call for a refill a few days prior to taking your last dose to give the pharmacy a chance to order your drug.
Please call one of our medical assistants during office hours for questions or requests for prescription refills, as we must review your medical chart. Please have your pharmacy's phone number available. We discourage prescribing new medications over the telephone, as an accurate diagnosis is usually possible only with an office visit.
Fees and Payment
Our fees are based on the usual and customary professional fees for obstetrics and gynecology in the Atlanta area. For services not covered by insurance, we accept cash, personal checks, VISA and MasterCard. For other payment arrangements, please see our office manager prior to your appointment.
Emergency Care
Please limit after-hour calls to urgent and emergency needs. If you have an urgent medical situation, call our office at 404-256-2811 to reach our answering service. They will contact the doctor on call immediately, who will return your call as soon as possible.
Telephone Calls
Try to call with routine questions during our regular office hours. When calling with a problem or question, describe the situation in detail to our staff. This will help the doctors determine the nature of the problem and respond quickly and accurately to your request. Either a staff member or doctor will return your call as soon as possible.
Unless the situation is very urgent or an emergency, calls will usually be returned during lunch or after the last patient appointment of the day. Please make sure you leave a number where you can be reached at these times.
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